Customer Privacy Policy

Privacy Policy

Customer Privacy Policy

When you create an account with REST, we collect the information you provide us, such as your name, email address, phone number, birth date, and payment information. You may choose to share additional info with us for your Rider profile, like your photo or saved addresses (e.g., home or work). Just after you rate and provide feedback about Riders or Drivers, we collect all the information you provide in your feedback. When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us. Great rides start with an easy and accurate pickup. The REST Platform collects location information (GPS).

Moreover, we collect your device’s precise location just after you open and use the REST app, including while the app is running in the background from the time you request a ride until it ends. In addition, we collect information about your use of the REST Platform, including ride information like the date, time, destination, distance, route, payment, and whether you used a promotional or referral code.

We use your personal information to:

 

  • Maintain the security and safety of the REST Platform and its users.
  • Provide customer support.
  • Improve the REST Platform
  • We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:
  • Verify your identity and maintain your account, settings, and preferences.
  • Connect you to your rides and track their progress.
  • Calculate prices and process payments.
  • Allow Riders and Drivers to connect regarding their ride and to choose to share their location with others.
  • Communicate with you about your rides and experience.
  • Collect feedback regarding your experience.
  • Facilitate additional services and programs with third parties; and
  • Operate contests, sweepstakes, and other promotions.
  • Maintaining the Security and Safety of the REST Platform and its Users. Providing you a secure and safe experience drives our platform, both on the road and on our apps. To do this, we use your personal information to:
  • Authenticate users.
  • Verify that Drivers and their vehicles meet safety requirements.
  • Investigate and resolve incidents, accidents, and insurance claims.
  • Encourage safe driving behavior and avoid unsafe activities.
  • Find and prevent fraud; and
  • Block and remove unsafe or fraudulent users from the REST Platform.
  • Communicate with you about events, promotions, elections, and campaigns.
  • Personalize and provide content, experiences, communications, and advertising to promote and grow the REST Platform

How We Store and Protect Your Information

  • We retain your information for as long as necessary to provide you and our other users the REST Platform. This means that we keep your profile information for as long as you maintain an account. Moreover, we retain transactional information such as rides and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. If you request account deletion, we will delete your information.

Children’s Data

  • REST is not directed to children, and we don’t knowingly collect personal information from children under the age of 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information.